SHOP FAQS
The website states shipping is $6.99 every day, but I was charged more than that on my order. Why?
Can I ship my order to an APO or PO Box?
What is your return/cancellation policy?
What happens if I forgot my username and/or password?
What type of payment methods do you accept?
What is the time-frame I should expect to receive my order?
What shipper will my order be shipped through?
Can I track my order and if so how?
The website states shipping is $6.99 every day, but I was charged more than that on my order. Why?
$6.99 shipping applies to orders of $75 or less, any orders over $75 will be charged 10% for shipping. These rates apply to orders within the continental US. Orders to Alaska, Hawaii and the US Territories are subject to a higher rate.
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Can I ship my order to an APO or PO Box?
No, we can only ship to physical addresses.
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What is your return/cancellation policy?
Gold Canyon guarantees all candles, accessories and other scented products. Defective products can be returned within 90 days of product shipment from Gold Canyon for exchange of other products of equal or greater value. A Return Authorization Letter must first be issued by Gold Canyon for any product being returned to Gold Canyon. All items returned for other reasons must be returned undamaged, in saleable condition and accompanied with a receipt or order confirmation email. Damaged products must be reported to Gold Canyon within 10 business days of receipt in order to receive a replacement product. If you know your Demonstrator, please contact them for support with your return. Or you may contact Gold Canyon Services for assistance – gcsupport@goldcanyon.com or 866-996-4222.
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What happens if I forgot my username and/or password?
You may reset your username or password by visiting “MyAccount” and selecting “Password Help.”
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What type of payment methods do you accept?
Visa, MasterCard and American Express.
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What is the time-frame I should expect to receive my order?
Orders are normally processed within 3 business days and then you need to allow for adequate transit time based on your area. All orders ship from Chandler, Arizona.
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What shipper will my order be shipped through?
We ship all orders via UPS.
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Can I track my order and if so how?
Yes you can by going to www.ups.com and entering the tracking number provided to you through email confirmation.
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